Last Updated: 16th January 2024
Thank you for shopping at IFSAN (https://shopifsan.com/)! We are committed to ensuring your satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.
1. Returns
1.1 Eligibility:
- To be eligible for a return, the item must be unused, unwashed, and in the same condition as received.
- Returns must be initiated within 30 days of the purchase date.
1.2 Initiating a Return:
- Visit IFSAN on shopifsan.com.
- Navigate to the “Contact” page.
- Write the return reason and order number in the message field.
- Send us the message.
- We will contact you after verifying.
1.3 Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
1.4 Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, a refund will be processed to your original method of payment.
2. Refunds
2.1 Refund Timeframe:
- Please allow 7-10 business days for the refund to be processed after we receive the returned item.
2.2 Refund Exceptions:
- Items marked as final sale are not eligible for return or refund.
- Gift cards are non-refundable.
2.3 Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support within 7 days of receiving the order. We will provide instructions on how to proceed with the return or exchange.
3. Exchange Policy
3.1 Exchanges:
- We currently do not offer direct exchanges. If you need a different size or color, please return the unwanted item and place a new order on our website.
4. Contact Us
4.1 If you have any questions regarding our Return and Refund Policy, please contact our customer support team at contact@shopifsan.com.
By shopping at IFSAN, you agree to comply with and be bound by our Return and Refund Policy.
Note: IFSAN reserves the right to update or modify this policy at any time without prior notice. Please check our website for the latest version of our Return and Refund Policy.